A member who wishes to request cancellation may submit a refund request within seven (7) calendar days from the date of purchase/enrolment.
Where the request is eligible under these Terms, LoveLife Health Center will refund 90% of the amount actually received by LoveLife Health Center / Dr. Neelam.
Any amount charged, retained or deducted by a third-party platform, including TagMango charges or fees, will not be included in the refundable amount where such amount was not received by LoveLife Health Center or is otherwise non-recoverable from the third-party platform.
Accordingly, the 90% refund calculation applies to the amount actually received by LoveLife Health Center and does not necessarily mean 90% of the gross amount paid by the member.
In certain circumstances, a member may request a refund where, after reasonable participation and review:
The program or approach appears unsuitable for the member's circumstances; or
Dr. Neelam reasonably determines that LoveLife Health Center is unable to provide appropriate support within the scope of the purchased program.
Such a request may be submitted between one (1) month and three (3) months from the date of enrolment.
The request will be individually reviewed based on the member's circumstances, participation, communications, information provided and the services delivered.
Where the refund is approved, the member may receive 90% of the amount actually received by LoveLife Health Center, excluding applicable third-party platform charges or amounts not received by the Service Provider.
This provision is a discretionary refund mechanism and does not constitute a guarantee that every request submitted during the one-to-three-month period will be approved.
A member's failure to achieve a desired result does not, by itself, establish that the service was improperly provided or create an automatic entitlement to a refund.
Health and wellness outcomes can depend upon numerous individual factors.
However, nothing in these Terms is intended to exclude or restrict any consumer right or legal remedy that cannot lawfully be excluded or restricted under applicable Indian law.
Refund requests must be submitted through the official communication channel designated by LoveLife Health Center.
The request should contain:
Member's full name;
Registered mobile number/email;
Date of enrolment;
Program or membership purchased;
Reason for requesting the refund; and
Any other information reasonably required for reviewing the request.
LoveLife Health Center may review relevant records, participation history, communications, session attendance and other information reasonably necessary to evaluate the request.
Approved refunds will be processed through the applicable payment method or another lawful method agreed between the parties.
A member may discontinue participation at any time by informing LoveLife Health Center through the official communication channel.
Discontinuing participation does not automatically create an entitlement to a refund.
Any refund will be governed by the applicable Refund Policy and mandatory rights available under Indian law.
LoveLife Health Center may suspend, restrict or terminate a member's access to the Community or program where reasonably necessary, including where a member:
Violates these Terms;
Harasses another member;
Misguides or intentionally misleads another member;
Makes unauthorised contact with another member;
Misuses another member's personal information;
Engages in solicitation;
Shares confidential Community information;
Records or distributes content without permission;
Provides materially false or misleading information;
Engages in fraudulent conduct;
Threatens or abuses another person;
Repeatedly disrupts the Community;
Creates a material safety or privacy concern; or
Engages in conduct that violates applicable law.
Where reasonably practicable, the member may be given an opportunity to explain or respond to the concern.
However, where immediate action is reasonably necessary to protect members, privacy, safety, Community integrity or the Service Provider, access may be suspended immediately pending review.
If a member's membership is terminated because of misconduct, violation of these Terms, harassment, unauthorised contact, misuse of personal information, fraudulent conduct or other serious misconduct, a refund is not guaranteed.
LoveLife Health Center may review the relevant reports, communications, records and circumstances before determining whether any refund is appropriate.
Any refund decision will be made on the facts of the individual case and will remain subject to applicable Indian law.
The relationship between the member and LoveLife Health Center is based upon trust and accurate communication.
If a member knowingly provides materially false, misleading or incomplete information regarding their circumstances and such information is reasonably relevant to the services being provided, LoveLife Health Center may review the case and may suspend or terminate the membership.
Where deliberate material misrepresentation is established, the member may lose eligibility for discretionary refund consideration.
This provision does not apply to an honest mistake, misunderstanding or information that the member could not reasonably have known.
Members are encouraged to report:
Harassment;
Threats;
Unwanted contact;
Misguidance;
Privacy violations;
Solicitation;
Fraudulent conduct;
Misuse of Community information; or
Other violations of these Terms
directly to Dr. Neelam or an authorised Community representative.
Reports should contain sufficient information for the Service Provider to reasonably investigate the concern.
LoveLife Health Center may review relevant communications, screenshots, records and other available evidence where reasonably necessary to assess a complaint.
A member must not be threatened, harassed, intimidated or retaliated against merely because they raise a genuine concern or make a good-faith complaint.
At the same time, deliberately fabricated, malicious or knowingly false complaints may constitute a violation of these Terms.
LoveLife Health Center may, with appropriate consent, publish member or patient testimonials, experiences, case studies, photographs, videos or other feedback.
Individual experiences are personal to the person providing them and do not constitute a guarantee of similar results for another individual.
Members must not independently publish or distribute another member's testimonial, photograph, video, medical information or personal experience without appropriate permission.
LoveLife Health Center may use third-party platforms for:
Payments;
Booking;
WhatsApp communication;
Video conferencing;
Webinar delivery;
Content hosting;
Membership management; or
Other operational purposes.
Third-party services may be governed by their own terms and privacy policies.
LoveLife Health Center is not responsible for independent technical failures, outages, changes in third-party policies or circumstances outside its reasonable control.
You consent to receiving service-related communications through email, WhatsApp, SMS, telephone or other communication methods provided by you.
Electronic records, acknowledgements, payment confirmations and communications may be retained for legitimate business, administrative, legal, compliance and dispute-resolution purposes.
By clicking an acceptance checkbox, submitting an online form, making payment, joining the Community or otherwise accessing the applicable service, you acknowledge your acceptance of these Terms.
To the maximum extent permitted by applicable law, LoveLife Health Center shall not be responsible for indirect, incidental, special or consequential losses arising from circumstances outside its reasonable control.
Nothing in these Terms shall exclude or limit liability or legal rights that cannot lawfully be excluded or limited under applicable Indian law.
Nothing in these Terms shall be interpreted as excluding statutory consumer rights or remedies that are legally available to a member.
LoveLife Health Center shall not be considered in breach of these Terms where performance is prevented, interrupted or materially delayed by circumstances beyond reasonable control, including natural disasters, government restrictions, serious emergencies, internet or infrastructure failures, platform outages, technical failures or other events that could not reasonably have been prevented.
Where reasonably possible, affected sessions or services may be rescheduled.
LoveLife Health Center may reasonably modify the format, timing, delivery method, technology, structure or operational process of a service where required for technical, operational, safety, legal or business reasons.
Where a material change substantially affects a paid service, reasonable efforts will be made to communicate the change to affected members.
For complaints or grievances relating to membership, services, payments, refunds, Community conduct or other service-related matters, members should first contact the designated grievance/contact person of LoveLife Health Center.
Grievance Contact
Name: Dr. Neelam Upadhyay / [Designated Representative]
Email:[email protected]
Phone/WhatsApp: +91 8062765180 / +91 79870 07333
Registered Business Address: Neelam Upadhyay, Flat No. 301, Durga Niwas, LT Road, ahisar (West) , Mumbai, Maharashtra, India - 400068
LoveLife Health Center will make reasonable efforts to review legitimate grievances and respond within a reasonable period.
Nothing in this grievance process prevents a person from exercising any statutory legal remedy available under applicable Indian law.
These Terms shall be governed by and interpreted in accordance with the laws of India.
Nothing in these Terms is intended to deprive a consumer of any mandatory right or remedy available under Indian law.
Where a dispute cannot be resolved amicably, the parties may pursue remedies available before the appropriate court, consumer dispute redressal commission, authority or other forum having jurisdiction under applicable law.
If any provision of these Terms is found to be invalid, unlawful or unenforceable by a competent authority or court, that provision shall be modified or severed only to the extent necessary.
The remaining provisions shall continue to remain effective to the extent permitted by law.
Failure by LoveLife Health Center to immediately enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision at a later time.
These Terms, together with the applicable program description, Privacy Policy, Refund Policy, Disclaimer, payment terms and any other document expressly incorporated into the membership, constitute the agreement governing the member's participation in the applicable service.
If a specific written term applicable to a particular program conflicts with a general provision of these Terms, the specific program term shall apply to the extent of the conflict, subject always to applicable law.
By registering for or joining a LoveLife Health Center program or Community, I confirm that:
I have read and understood these Terms of Service, Membership, Community Conduct and Refund Policy;
I agree to comply with the Community rules;
I understand that individual results may vary;
I understand that no specific health or wellness outcome is guaranteed;
I understand that the programs are intended to be complementary and that I should seek appropriate medical care where necessary;
I agree not to diagnose, misguide, harass, threaten or provide unauthorised health advice to another member;
I will not contact another Community member privately without the required permission;
I will not misuse another member's photograph, telephone number, personal information, messages or other information;
I will maintain confidentiality regarding information shared by other members;
I will provide truthful and materially complete information to LoveLife Health Center;
I understand the applicable seven-day and one-to-three-month refund provisions;
I understand that termination due to misconduct does not guarantee a refund;
I understand that deliberate material misrepresentation may result in termination and loss of discretionary refund eligibility; and
I agree to comply with these Terms and all reasonable instructions issued by Dr. Neelam or an authorised representative of LoveLife Health Center.
Dr. Neelam Upadhyay
Official Website: https://lovelifehealthcenter.in/
Official Contact: 8062765180 / +91 79870 07333
Registered Address: Neelam Upadhyay, Flat No. 301, Durga Niwas, LT Road, ahisar (West) , Mumbai, Maharashtra, India - 400068
Email: [email protected]
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